Pillar 01AI Communications learning path
Coming soonYou will learn to classify messages, summarize source material, extract actions, draft replies, translate when necessary, and preserve tone and accountability.
First build: a supervised email triage workflow.
Later builds: document briefs, meeting summaries, customer update drafts, and multilingual review workflows.
You finish with a communications procedure that defines approved sources, required checks, and who may send the final message.
Pillar 02AI Agent Integration learning path
Coming soonYou will learn how an agent connects to inboxes, spreadsheets, CRM systems, ticket queues, and internal tools. You will define the minimum data and functions required for one task.
First build: an approved request that creates or updates a structured record.
Later builds: multi-step handoffs, document-to-system workflows, and exception routing.
You finish with an integration map, permission boundary, test set, and rollback procedure.
Pillar 03AI Agent Security learning path
Coming soonYou will learn to treat email, documents, websites, and user submissions as untrusted input. You will limit permissions, identify sensitive information, prevent unauthorized actions, and keep evidence of what the system did.
First build: a permission and approval policy for one workflow.
Later builds: data classification, prompt injection tests, incident handling, and access review.
You finish with a control set that includes least privilege, human approval, logs, escalation, and an emergency stop.
Pillar 04AI Operations learning path
Coming soonYou will learn to assign ownership, define service expectations, review failures, track quality and cost, and determine when a workflow should be changed or retired.
First build: a daily AI operations review.
Later builds: quality sampling, exception queues, cost controls, and release procedures.
You finish with an operating procedure that a team can use without depending on the original builder.